Terms and Conditions
Introduction
1.1 Brand Name
"Gene Keys Quest" is a brand name for certain services offered by Soul Integrity Ltd. This brand encompasses personal development products, services, and website integrating aspects of the ‘Gene Keys Teachings’ which are subject to the intellectual property rights detailed below.
1.2 Intellectual Property
"Gene Keys®" is the registered trademark for Gene Keys Ltd and its related companies which are independent from Soul Integrity Ltd. The content shared through the Gene Keys Quest includes aspects of the Gene Keys Teachings, which are the intellectual property of Gene Keys Publishing Ltd.
Quinn Bluewood is a Gene Keys Guide and along with Soul Integrity Ltd, holds specific licenses to use the Gene Keys Teachings intellectual property within the Gene Keys Quest.
All other content within the products and website is the property of Soul Integrity Ltd unless specified. Unauthorised use of any content from the Gene Keys Quest, including copying, distribution, or reproduction without prior consent from Soul Integrity Ltd, is prohibited.
1.3 Respecting Intellectual Property
Participants of the Gene Keys Quest must respect the distinct intellectual property rights of Gene Keys Publishing Ltd and Soul Integrity Ltd.
1.4 Termination
Soul Integrity Ltd reserves the right to suspend or terminate the Gene Keys Quest at any time without notice.
1.5 Participation Terms
Participation with the Gene Keys Quest is subject to the acceptance of these specific terms and conditions. Continued participation implies acceptance of any updated terms.
1.6 Governing Law and Jurisdiction
These terms and conditions shall be governed by and construed in accordance with the laws of the England. Any disputes relating to these terms and conditions shall be subject to the exclusive jurisdiction of the English courts.
- Products and Add-ons
2.1 Gene Keys Quest Book
The Gene Keys Quest Book is a bespoke product, individually created for each customer based on personal birth data and a personalised Gene Keys profile. The book is available in two formats:
- Hardback Edition: A premium reading experience with an elegant format.
- Wiro Bound Edition: Resiliently designed for long-term use, laying flat for convenient study and note-taking.
Both editions contain identical content.
Product Care and Usage:
The Hardback Gene Keys Quest Book is crafted with professional PUR 'Perfect Binding,' offering significant durability and flexibility. While resilient under normal use, we recommend handling the book with care, particularly avoiding excessive spine flexing or over-opening, which may compromise the book’s longevity. For this reason, the hardback is most suited for an deeper seated reading experience.
For customers seeking an option suited for frequent, long-term use, the Wiro Bound Edition is offered as a combo with the hardback edition. The Wiro bound book is a versatile edition designed to withstand frequent handling and lay flat for ease of study and reference.
2.2 Accuracy of Birth Data
Customers are solely responsible for providing accurate and complete birth data when placing an order for the Gene Keys Quest Book or other products. This data includes the exact date, time, and location of birth.
2.3 Non-Refundable Orders Due to Incorrect Data
Once an order has been processed and gone into production, it cannot be refunded or cancelled due to inaccuracies in the birth data provided by the customer. The customisation of each book is based on the data submitted, and errors in this information will result in a final product that may not be accurate for the customer's needs.
2.4 Reorder Discount as a Goodwill Gesture
In cases where incorrect birth data was provided, we may, at our sole discretion, offer a significant discount for reordering the book with the correct data.
2.5 Reproduction Due to Data Entry Errors by Us
If the correct data was provided by the customer, but an error occurred on our part during the data entry process, we will reproduce the Gene Keys Quest Book at no additional cost to the customer. We will also cover any necessary shipping fees for the corrected book.
2.6 Add-on Official Gene Keys Golden Path Online Programs
When purchasing any official Gene Keys Golden Path Online Programs as an add-on to an order for a Gene Keys Quest Book, customers will receive a coupon code via email. The coupon code for any purchased Official Gene Keys Golden Path Online Programs must be redeemed on the Genekeys.com website within 60 days of receipt.
2.7 Refund Policy for Official Gene Keys Golden Path Online Program Add-ons
Customers are entitled to a 30-day refund policy for the Official Gene Keys Golden Path Online Program Add-ons. To request a refund, contact quinn@genekeysquest.com within 30 days of purchase.
- Gene Keys Guidance Session and Quest Book Disclaimer
3.1 Purpose
The Gene Keys Quest is a personal journey of self-exploration, designed for deep introspection. The information shared is intended solely for educational and awareness purposes.
3.2 Not Professional Advice
Guidance provided by Quinn is not to be construed as psychotherapy, medical, legal, or any other professional advice. Participants are responsible for their own decisions regarding health and life.
3.3 Privacy and Data Security
Personal information communicated via email, phone, or internet will be handled with care. While efforts will be made to ensure secure storage and encryption, clients acknowledge the risks involved. Any data breaches will be promptly communicated to the affected individuals.
3.4 Recording of Sessions
Audio and visual recording of sessions are prohibited unless explicitly agreed upon in writing by Quinn.
3.5 Rescheduling of Gene Keys Guidance Sessions
If you need to reschedule a booked Gene Keys Guidance Session, you may do so by providing at least 24 hours' notice via email at quinn@genekeysquest.com. Requests to reschedule with less than 24 hours' notice will be considered on a case-by-case basis and managed at our discretion.
- Shipping and Delivery
4.1 Shipping Costs
All prices for the Gene Keys Quest Book include free UK shipping. International orders may incur additional shipping fees detailed on the order form.
4.2 International Shipping
For international orders, while import taxes or customs charges are not expected in most countries, please be aware that any such charges that may apply in your specific region are the responsibility of the customer. Soul Integrity Ltd will not be liable for these additional costs.
4.3 Delivery Time
Estimated delivery for the bespoke Gene Keys Quest Book is 2 to 6 weeks from the order date. This timeframe may vary during busy periods, and customers will be informed of any changes after ordering.
4.4 Inspection and Reporting of Damage
Upon receipt, customers should inspect their order for any damage incurred during transit. Any issues must be reported to quinn@genekeysquest.com promptly, including photographs and a detailed description so they can be reported to the shipment company for remedy. For any print quality issues, contact Quinn within 5 days of receipt.
- Order Processing and Cancellation
5.1 Order Confirmation
Customers will receive an order confirmation email upon placing an order. Soul Integrity Ltd reserves the right to accept or decline an order at any time. Any refunds due will be made as required.
5.2 Cancellation and Refund Policy
Due to the bespoke nature of the Gene Keys Quest Book, cancellations and refunds are limited. Customers may cancel their orders within 3 days of placing them for a full refund. After this period, the order will proceed to production, and no refunds will be issued.
- Replacement Policy for Defective Products
Refund and Replacement Policy for Hardback Edition
The Gene Keys Quest Book is crafted with professional PUR 'Perfect Binding,' offering significant durability and flexibility. While resilient under normal use, we recommend handling the book with care, particularly avoiding excessive spine flexing or over-opening, which may compromise the book’s longevity.
Any damage caused by improper handling (such as forcing the book to lay flat or excessive opening of the spine) is not eligible for refund or replacement.
Replacements are be considered for manufacturing defects.
Customers are advised to use the Wiro Bound Edition for more versatile and frequent use.
6.1 Eligibility for Replacement
If a book purchased shows significant defects within 30 days of receipt, customers may be eligible for a replacement, provided the damage is not due to mishandling.
6.2 Evidence and Assessment
Customers must provide photographic evidence of the defects. Upon review, a replacement may be offered at no additional cost.
6.3 Post-Grace Period
For defects reported between 30 and 60 days, we may still offer a replacement as a goodwill gesture, subject to our discretion.
6.4 Shipping Costs
We will cover shipping costs for delivering the replacement.
6.5 Exclusions
This policy does not apply to damage caused by accidental or improper handling.
- Replacement and Additional Copies Post-Grace Period
7.1 Requesting Replacements
After the 60-day grace period, replacements or additional copies of the Gene Keys Quest book may be requested at a significantly discounted rate:
- Hardback Edition: £45 (usual price £175)
- Wiro Bound Edition: £60 (usual price £195)
7.2 Request Process
To request a replacement or additional copy, contact quinn@genekeysquest.com with order details and reason for the request.
7.3 Payment and Shipping
Upon request approval, customers will receive an invoice for the discounted rate. The replacement will be ordered upon payment receipt. Shipping costs may apply, and expected delivery times will be communicated.
7.4 Conditions
This offer is available once per book and is non-transferable. The replacement or additional copy will contain the same personalised content as the original.
- Product Quality and Page Condition
8.1 Humidity and Page Condition
Due to the extensive ink coverage and lamination on each page of the Quest Book, the acclimatization process to local humidity conditions after transit may result in temporary page waviness. This may occur because the page lamination can lead to uneven drying. This temporary condition is fairly common and typically resolves within a few days to three weeks depending on the circumstances.
8.2 Non-Refundable Condition
Page waviness that mostly resolves within the expected time frame is not grounds for a refund or replacement.
8.3 Excessive Damage
If waviness persists beyond the normal adjustment period and significantly affects the book's usability or aesthetics, contact quinn@genekeysquest.com with photographs and a description. We can then arrange replacements as required.
- General Website Terms
9.1 Acceptance of Terms
By using our website and participating in the Gene Keys Quest, you accept these terms and conditions in full. If you disagree with any part of these terms and conditions, you must not use our website or engage in our materials.
9.2 Age Requirement
You must be at least 18 years of age to use our website. By using our website or agreeing to these terms and conditions, you warrant and represent that you are at least 18 years old.
9.3 Cookies
Our website uses cookies; by using our website or agreeing to these terms and conditions, you consent to our use of cookies as outlined in our privacy and cookies policy. This website is hosted on Simplero. The terms of our privacy and cookies policy can be found HERE.
9.4 Use of Website and Content
You may view, download, print, stream, and use content from our website and the Gene Keys Quest for personal, non-commercial purposes, subject to these terms and conditions.
9.5 Prohibited Uses
You must not republish, sell, rent, or sub-license material, show material publicly without permission, or exploit content commercially. Editing or modifying any material without authorisation is prohibited.
9.6 Acceptable Use
You must not use our website or the Gene Keys Quest in ways that cause harm or are unlawful, including hosting malicious software or engaging in fraudulent activities.
9.7 User Responsibilities
Users are responsible for maintaining the confidentiality of their account and password and for restricting access to their computer. Users agree to accept responsibility for all activities that occur under their account or password.
9.8 Third-Party Links
Our website may contain links to third-party websites or services that are not owned or controlled by Soul Integrity Ltd. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services.
- Cancellation and Suspension of Account
10.1 Account Suspension or Cancellation
We may suspend or cancel your account and access to any Gene Keys Quest online resources at our discretion if you breach these terms and conditions.
10.2 Customer Cancellation
You may cancel your account and withdraw from the Gene Keys Quest at any time; however, no refunds will be provided for fees paid unless they fall within the refund period laid out in these terms.
- Limited Warranties and Disclaimers
11.1 No Warranty
We do not warrant the completeness, accuracy, or reliability of the content available on our website or the Gene Keys Quest.
11.2 As-Is Basis
The Gene Keys Quest is provided on an "as is" basis. We disclaim all warranties, express or implied, to the fullest extent permitted by law.
- Limitation of Liability and Indemnity
12.1 Limitation of Liability
To the maximum extent permitted by law, Soul Integrity Ltd, Gene Keys Ltd, and their related parties shall not be liable for any direct, indirect, incidental, consequential, or punitive damages, including without limitation, damages for loss of data or profit, arising out of or in connection with the use or performance of the website or the Gene Keys Quest offerings.
12.2 Indemnification
You agree to indemnify and hold harmless Soul Integrity Ltd and Gene Keys Ltd, their related companies, brands, affiliates, officers, directors, employees, and agents from any claims, damages, liabilities, costs, and expenses arising from your use of our website or participation in the Gene Keys Quest.
- Additional Clauses
13.1 Severability
If any provision of these terms and conditions is found to be invalid, illegal, or unenforceable by any court of competent jurisdiction, that provision shall be severed, and the remaining provisions will remain in full force and effect.
13.2 Changes to Services
Soul Integrity Ltd reserves the right to modify or discontinue any service or product offered through the Gene Keys Quest, with or without notice, at any time. We are not liable to you or any third party for any modification, price change, suspension, or discontinuation of the service.
13.3 Payment Processors and Fees
We use trusted third-party payment processors, including Stripe and PayPal, to handle transactions securely. By making a purchase through our website, you agree to be bound by the terms and conditions of these payment processors, which can be found on their respective websites. Soul Integrity Ltd is not responsible for any issues arising from the payment process, including but not limited to payment failures, delays, or transaction disputes.
While we do not charge additional fees for processing payments, certain payment processors may impose their own fees, such as foreign transaction fees, which are the responsibility of the customer. It is advised to review the terms of the payment processor you choose before completing your transaction.
13.4 Privacy and Data Protection
This website is hosted on Simplero. The terms of our privacy and cookies policy can be found HERE.
13.5 Affiliate Disclosure
We may receive commissions for purchases made through affiliate links on our website.
13.6 Force Majeure
We are not liable for delays or failures in performance caused by circumstances beyond our reasonable control.
13.7 Amendments
We reserve the right to amend these terms and conditions at any time. Continued use of our website or participation in the Gene Keys Quest constitutes acceptance of any revised terms.
13.8 Contact Information
For inquiries regarding these terms and conditions, please contact us at:
- Email: connect@soulintegrity.co.uk
- Phone: 01458 370123
- Address: Soul Integrity Ltd, Great Bow Wharf, Bow Street, Langport, TA10 9PN, United Kingdom